Shipping, Exchanges & Refunds


 

Shipping

All orders are shipped upon receipt of payment. Products are delivered to the address indicated by the customer within 7 business days, depending on the delivery area.

Please note that these delivery times are estimates only and do not constitute a warranty.

Exchanges & Refunds

Our ultimate goal is to keep you happy and satisfy your needs. We take your satisfaction seriously.

Being that our products are considered hygienic we cannot accept returns or exchanges on any products that has been used.

Refund and Exchange policy:

-All sales and discounts are final

-We do not refund shipping, custom, duties, and taxes

-Refunds are issued on a case by case basis

 

In case of an error on our part in the delivery (non-conformity with the order) or in case of a defective item, we will exchange or refund the product in question, provided that it has not been used. The product can only be exchanged or refunded if it is returned in its original packaging and if it has not been cut, colored, or otherwise modified. To inquire about an exchange or refund, please contact us within 48 hours of receiving your order. Any returns with no prior contact will be denied and returned to your return address

Please be advised that packages returned to KHAIR marked as wrong address, return to sender, undeliverable, not picked up from post office and/or the duty wasn't paid will be charged 10% restocking fee. Unfortunately we cannot make any exceptions.